This Cancellation and Refund Policy (“Policy”) constitutes a legally binding agreement between the customer (“You”, “Your”, “User”) and Rise Techno Solutions (“Company”, “We”, “Us”, “Our”), having its registered office at SF-208, Alaknanda Complex, Opp. Bharat Petroleum, Mujmahuda, Vadodara – 390020, Gujarat, India, and governs the terms under which cancellation, return, and refund requests shall be processed for purchases made through www.risetechno.in(“Website”).
By placing an order through our Website, You acknowledge that You have read, understood, and agreed to the terms of this Policy.
1. Order Cancellation
1.1. You may cancel Your order within 24 (twenty-four) hours of placing the order or prior to dispatch, whichever is earlier, by contacting Us at sales@risetechno.in or +91 9016818383.
1.2. Once the product has been dispatched, no cancellation request shall be entertained.
2. Refund for Cancelled Orders
2.1. Upon successful cancellation under Clause 1, You shall be eligible for a refund of the purchase amount paid, less any applicable payment gateway/service charges.
2.2. Refunds shall be processed to the original mode of payment within 7–10 business days from the date of acceptance of the cancellation request.
3. Return and Replacement
3.1. Products once sold shall be non-returnable and non-refundable, except under the following circumstances:
- Wrong product delivered
- Damage sustained during transit
- Manufacturing defect (covered under warranty)
3.2. To initiate a return/replacement, You must notify Us in writing at sales@risetechno.in within 48 hours of delivery, along with supporting evidence such as photographs/videos.
3.3. Acceptance of return/replacement requests shall be subject to Our inspection and verification of the claim.
4. Refund for Returns
4.1. If replacement is not possible, a refund shall be initiated for eligible return claims after receipt and inspection of the returned product at Our service center.
4.2. Refunds shall be credited to the original mode of payment within 7–10 business days from the date of acceptance of the return.
5. Non-Refundable/Non-Returnable Items
The following items are strictly non-cancellable, non-returnable, and non-refundable:
- Software licenses and digital products
- Consumables (including but not limited to toners, cartridges, and spares)
- Customized or specially ordered products
- Products damaged due to mishandling, misuse, or negligence by the customer
6. Limitation of Liability
6.1. Rise Techno Solutions shall not be held liable for any indirect, incidental, or consequential loss arising out of cancellation, return, or refund processes.
6.2. The Company’s liability shall be limited to the purchase price paid by You for the product in question.
7. Governing Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts at Vadodara, Gujarat, India.
8. Contact Information
For any queries or assistance relating to cancellation, return, or refund, please contact:
Rise Techno Solutions
📍 Address: SF-208, Alaknanda Complex, Opp. Bharat Petroleum, Mujmahuda, Vadodara – 390020, Gujarat, India
📧 Email: sales@risetechno.in
📞 Phone: +91 90168 18383